Soft Skills

ETSSCTS – Customer Service

This workshop is about developing participant's awareness of the personal skills, attitudes and behaviours that influence the customer experience. It is also about ensuring individuals take personal responsibility for customer service. Target Student Any individual, who in the…

ETPERMAN – Performance Management

This is a highly participative workshop and encourages delegates to recognise performance management as a strategic and integrated approach to delivering success in organisations. Workshops will be tailored to meet the needs of individual clients and to match…

ETEODIA – Equal Opportunities and Diversity Awareness at Work

The promotion of Equal Opportunities and the avoidance of discriminatory practices within the work place is of critical importance to everyone in business today. New and evolving laws, and the changing composition of the labour market has led to…

LTDW01 – Leadership and Team Development Workshop

Performance-Based Objectives By the end of the workshop managers will be better able to: Identify with similarities and differences between Managers and Leaders Explain key drivers for change State how to create a positive change climate Identify the ways in…

ETSSASS – Assertiveness

Assertiveness is about self-empowerment, personal growth and personal change; this training enables individuals to empower themselves, grow personally and effect changes in their lives. Because individuals will recognise and practice assertive behaviours to varying degrees depending on what…

ETWWR – Web Writing

Communication tools such as e-mail, intranets and the internet are now at the forefront of corporate communication, whether for commercial enterprises, government or non-governmental organisations. The success of those communications tools depends very much on the writing style…

ETTTTR – Train the Trainer

This Train the Trainer course has been designed for those people looking to provide training in the workplace. Pre-requisites There are no pre-requisites for this course. Performance Based Objectives Learning checks (monitoring trainee progress) Training activities - game,…

ASS01 – Advanced Selling Skills

The aim of this course is to enable delegates to be able to establish their customers needs; how to match these needs to the benefits offered by their product and then create a strong impact by presenting their…

ETSSTIMM – Time Management

This time management training course is designed to help participants develop their skills in time management to achieve more effective results in less time. This is a practical course that introduces proven techniques for mastering time. The approach…

ETSSDWDP – Dealing with Difficult People

This one day event is specifically designed to provide you with the opportunity to identify how each of us impact on others and to develop your skills to build effective working relationships. Relationships can often seem like fragile…

ETSSCOS – Coaching Skills

This one-day workshop can be used as an introduction to coaching but can also form the basis of part of a larger programme that uses coaching as a means of working towards the achievement of strategic objectives. Programmes…

ETCCOM – Crisis Communication

In communications terms there should be no such thing as a crisis! Because your planning has anticipated what might happen and has already worked out in advance how to handle it. Whether it's the sort of catastrophic event…

ETSSPERAPP – Performance Appraisal

This is a highly participative workshop and encourages participants to recognise performance appraisal as a strategic and integrated approach to delivering success in organisations. Target Student It is intended for any individual who, in the course of their…

ETSSMINT – Minute Taking

Good minute-takers are worth their weight in gold. Minute-takers can do more than record the outcomes of meetings concisely; they can also help the chair run the meeting more effectively. This workshop brings participants up to date with…

ETSSDWCON – Dealing with Conflict

The course raises participants' understanding of the background to conflict and the contribution they can make to either calming or escalating the confrontation. During the training day participants learn and practice key skills to build their confidence to…

ETTELS – Telephone Skills

Millions are lost every year by poor handling of telephone enquiries. Customers who are well handled will call again and bring more business. Most poor technique is not through indifference, rather a failure to see things from the…

ETSSCOMS – Communication Skills

Anyone who wants to find out more about what works with the way you communicate, what gets in the way of you being a more effective communicator and then to develop a range of tools and techniques to…

ETSSPRESLS – Presentation Skills

This is a practical workshop that will enable participants to demonstrate the key skills required for making effective presentations. Target Student Any employee who in the course of their work is required to carry out either formal or…

ETSSAM – Attendance Management

Everyone at work will probably need to take sick leave at some point during their working lives and in most cases this lasts only a few days. But long-term sickness absence can have devastating effects on the performance…

ETSSRAS – Recruitment and Selection

Recruitment is one of the most important tasks a manager has to carry out because of the potential impact it can have on a team. It is not just about getting recruitment right but getting it right first…